Terms of service

Terms of Service
These Terms of Service apply when you access or purchase from Chargero through this website. By using the store, you agree to use it lawfully and to provide accurate information where it is required to process an order.

Products, prices and availability
We aim to keep product descriptions, prices and availability accurate. Product information, pricing and stock may change from time to time. If an obvious pricing, listing or availability error affects an order, Chargero may contact you to correct the issue or, where necessary, cancel the affected order and arrange any applicable refund.

Orders and verification
Submitting an order does not prevent Chargero from reasonably verifying the order before dispatch. We may contact you to confirm your phone number, delivery address, product choice, compatibility or other order details. An order may be refused or cancelled where information is incomplete, stock is unavailable, there is an obvious listing or pricing error, or there is a reasonable concern regarding fraud or misuse.

Compatibility
Charging speed, wattage, protocol and cable requirements can differ by device model. Customers should review the product information and compatibility guidance before ordering. Chargero provides a Find Your Charger guide and support for customers who are unsure about compatibility.

Payment and Cash on Delivery
Available payment methods are shown during the ordering process. Cash on Delivery is available in supported delivery areas.

Shipping and delivery
Shipping is governed by our Shipping & Delivery information. Delivery timing can vary by city, courier, address accessibility and operating conditions, so delivery estimates should not be treated as guaranteed arrival times unless expressly stated otherwise.

Returns, refunds and warranty
Returns, exchanges, warranty requests and refunds are governed by our Returns & Warranty information and Refund Policy, together with any product-specific terms shown on the relevant listing.

Website use
You must not misuse the website, attempt unauthorized access, interfere with its operation, or use the store for unlawful or fraudulent activity.

Third-party services
Our store uses services provided by Shopify and may also use couriers, payment providers and other service providers. Their services may be subject to their own operational terms and policies where applicable.

Liability and customer rights
Nothing in these Terms excludes or limits any rights or liabilities that cannot lawfully be excluded. To the extent permitted by applicable law, Chargero is not responsible for indirect or consequential loss arising from circumstances outside its reasonable control.

Changes to these Terms
We may update these Terms when our services, store operations or legal requirements change. The version published on this website applies from the time it is posted and does not alter rights already accrued under an earlier transaction.

Contact
If you have questions about these Terms or an order, please contact Chargero through our Contact Us page or available WhatsApp support.

Your use of the store and any purchase remain subject to applicable law.